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Technical Services
The company has set up a specific technical service center to provide customers with technical consultation, guidance and training, etc. The technical service center has a group of experienced technicians who can solve all kinds of difficulties related to the project for the customers and provide perfect technical service.
（I）Before-Sale Technical Service
1.Technical Consultation The technical service center of the company (Seller) answers technical questions related to the project free of charge, recommends solutions suitable for the customers' condition, and tries best to provide various kinds of technical information that is helpful to solving the customers' problems. Based on the requirement, the technical service center can also send technician to provide on-site technical guidance.
2. Providing Technical DocumentsBased on the customers' request and related engineering design requirement, the company will provide the technical specifications and technical description and information and drawings of the machines, and the technical service center of our company is in charge of providing detail explanations for the above documents.
（II）Technical Service after Signing Contract
1. Providing Detailed Technical Documents
After signing contract, seller provides the customer and related design unit with detail technical specifications and information and drawings of the machines as well as machinery load and basic dimensions and parameters for civil design, drawings of electric equipment, material and purchased parts list of all equipment, wearing parts and spare parts list, installation drawings of equipment, instructions of operation and maintenance, test certificates of manufacturing of all equipment and other –documents specified in the contract.
2、On-site Technical Services
During engineering design period, our company will send technicians to the project site or designated unit to provide technical service at any time based on the technical demand and customer's request. During the period of installation, commissioning and acceptance, the company will send specialized technicians to the project site to provide technical guidance, detail explanation for operation, system maintenance and notes, and warmheartedly answer technical questions which the customers are concerned about. As for the problems which needs attention for the use, the technician from the seller will provide solutions timely.
3、Technical Training
During the period of equipment manufacturing, providing support for installation, commissioning and acceptance, the company will provide technical training to the customer's technician. The training will cover related knowledge for operation, running and maintenance of the equipment, and will also include teaching the technician of the buyer about how to supervise and inspect the quality of manufacturing and installation of the equipment as well as how to conduct the performance test of the equipment. Depending on the training contents, the training location can be construction site, equipment manufacturing factory, and technical center of our company or the unit using the equipment. The Seller will provide technical information, drawings and other necessities for training.
（III）Commitment for After-Sale Service
1. Warranty Period
The warranty period of the seller's equipment is 12 months starting from normal running and acceptance of the equipment. In case of quality problems arising from the equipment itself and the parts, the seller is liable to solve these problems free of charge. In case of quality problems caused by the buyer, the seller is liable to solve these problems, and buyer will bear the cost of material and parts.
2. Spare Parts
The production of spare parts recommended ，the seller promise to provide the refill unit with the most favorable price. Meanwhile, the seller promise all the refill unit supplied is of high quality and under the close inspection.
（IV）Telephone number of customer service of JIAGNSU Tungta：400-799-0999
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